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IMAGEPRINT R.E.D.  &   IMAGEPRINT BLACK

Important Information for Mac Users

What you need to know about IMAGEPRINT and Mac OSX 10.15, Catalina

With the release of its next OSX update, Apple will officially end support for all 32-bit devices.  Many software products and device drivers were significantly impacted by this decision and IMAGEPRINT was no exception. IMAGEPRINT will require a significant overhaul to comply with Apple's decision and those changes will be incorporated in both BLACK and R.E.D. versions of IMAGEPRINT. We're committed to making the necessary updates as quickly as possible, and hope to make IMAGEPRINT fully compatible in time for Apple's yet to be announced release date. Read on to learn more about what you can expect when Apple releases 10.15, Catalina.

Will IMAGEPRINT BLACK and IMAGEPRINT R.E.D. work with OSX 10.15?

We're working right now to make both IMAGEPRINT BLACK and R.E.D. fully compatible with Catalina, OSX 10.15. We'll send out an email blast as soon as the Catalina-compliant software update is ready for download. If you're not already on our mailing list, you can sign up at the bottom of this page. While the software can be quickly updated by download, some users will have to update their old 32-bit dongles to work with the 64-bit version.

How do I know if my dongle needs to be updated?

Click here to download our Compatibility Checker. The Checker will run on OSX 10.10 or higher. If you're using an older operating system, please email support for assistance. Once the download is finished, go to the Downloads folder on your Mac and look for the file named, Compatibility Checker.dmg. Make sure the IMAGEPRINT dongle is plugged into a USB port on your Mac, then double-click the dmg file. Now double-click the Compatibility Checker.app to see the dongle’s status. If you receive an “Unknown Developer” warning, right click (or control click) the Compatibility Checker.app icon and choose OPEN from the context menu that appears.

I need the update. What do I do now?

If you have to update your dongle to work with MAC OSX 10.15 (Catalina), you’ll need to return it to us for reprogramming. We highly recommend using a delivery service that includes tracking. The replacement cost for dongles lost in transit will be the full price of the software package.

Download and complete our Contact Info form to be sure we have all of the information we need to process your return. Be sure to include the completed form with your dongle and return it to us at the address below. After we receive your dongle, we’ll send you a PayPal invoice that you can pay at your convenience.

Catalina Update Program
Colorbyte Software
234 Crystal Grove Blvd
Lutz, FL 33548

How much will it cost?

The charge for the update is $40 plus shipping. This price only applies if your dongle is functioning and can be read by IP Setup. To confirm that it’s working, launch IP Setup and make sure you see the 6-digit code that matches the label on your dongle. If your dongle is no longer working, the replacement cost is $150 plus shipping.

How long will it take?

We’ll make every attempt to process your dongle the same day we receive your payment, but that isn’t always possible. We're currently experiencing a large number of requests; you should allow 3 business days for us to deliver your package to the shipper. That does not include the delivery time. The total turnaround time will depend on the shipping option you select. For example, the USPS option will add 3-4 days travel time after it has been received by the mail carrier.

NOTE: A signature will be required. If you can’t arrange to be home during the day to sign for the package, we recommend using the FedEx service and requesting a “hold for pickup” at your nearest Walgreens, Albertsons, Kroger, FedEx office or FedEx ship center location. You can find the best location by clicking here to go to the FedEx website. If you know you need this option, you can tell us which location you'd like to use and we'll make sure it goes there. If you need to arrange a hold for pickup after your package has shipped, you can redirect it through the FedEx website or phone app. Click here for more information.

Shipping Options and Pricing

Will older versions of IMAGEPRINT run on OSX 10.15 Catalina?

IMAGEPRINT version 10 and older will not work with OSX 10.15. Use the links at the bottom of this page to call or email us for pricing information on an update to IMAGEPRINT BLACK.

Will I still receive the latest builds for IMAGEPRINT BLACK or R.E.D. if I don't upgrade to Catalina?

Yes.


Return Authorization Request

We're sorry you're not happy with your purchase, and we want to get your account credited as quickly as possible. Please include your 6-digit dongle number in your email for faster service. We'll email an authorization number to include with your return along with the correct shipping address.

I WANT TO RETURN IMAGEPRINT

Contact Us

If you already own IMAGEPRINT and have a question about upgrading or changing a license, please include your 6-digit dongle number in your email for faster service.

CONTACT US BY EMAIL

MONEY BACK GUARANTEE

Your purchase of ImagePrint is covered by an unconditional 30-day money back guarantee. If you're not satisfied, we'll refund the purchase price less shipping and handling. Before shipping your return, please request an RMA by Email.

UPGRADES

BLACK can be purchased as an upgrade from IMAGEPRINT V9 or V10. Get the latest release, and another year of support by upgrading today. Call or email for a quote and please include your dongle number for faster service.

INTERNATIONAL ORDERS

Shipments outside the United States may be subject to import fees. These additional charges will be collected by Federal Express at the time of delivery. Please contact your local customs office for more information.


Colorbyte Software
234 Crystal Grove Blvd
Lutz, FL 33548

813 963 0241

9 AM to 6 PM
Monday - Friday

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 2019 Colorproof Software, Inc. All rights reserved. Colorbyte is a registered trademark of Colorproof Software, Inc.